:root{--bg:#f7f8f6;--ink:#14201b;--muted:#67736d;--line:#dfe5e1;--card:#fff;--green:#235d4d;--green2:#163f35;--soft:#e9f1ed;--gold:#d9b978;--shadow:0 18px 55px rgba(27,51,42,.09)}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.topbar{height:78px;display:flex;align-items:center;justify-content:space-between;padding:0 max(24px,calc((100vw - 1240px)/2));background:rgba(255,255,255,.94);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;backdrop-filter:blur(14px)}.brand{display:flex;gap:12px;align-items:center;text-decoration:none;color:var(--ink)}.brand-mark{width:40px;height:40px;border-radius:12px;background:var(--green);display:grid;place-items:center;color:#fff;font-family:Georgia,serif;font-size:24px}.brand span:last-child{display:flex;flex-direction:column}.brand small{color:var(--muted);font-size:12px;margin-top:2px}.topbar nav{display:flex;gap:10px;align-items:center}.nav-link{border:0;background:none;padding:9px 10px;color:#39463f;cursor:pointer;font-weight:650}.btn{border:0;border-radius:10px;padding:12px 17px;font-weight:750;cursor:pointer}.btn.primary{background:var(--green);color:#fff}.btn.primary:hover{background:var(--green2)}.btn.secondary{background:var(--soft);color:var(--green2)}.btn.ghost{background:#fff;border:1px solid var(--line);color:var(--green2)}.btn.wide{width:100%}.hero{max-width:1240px;margin:58px auto 34px;padding:0 24px;display:grid;grid-template-columns:1.35fr .65fr;gap:34px;align-items:stretch}.hero-copy{background:linear-gradient(135deg,#143f35,#235d4d);border-radius:26px;padding:58px;color:#fff;box-shadow:var(--shadow)}.eyebrow,.badge{font-size:12px;letter-spacing:.13em;font-weight:850}.hero h1{font-family:Georgia,serif;font-size:60px;line-height:1;margin:14px 0 16px}.hero p{font-size:18px;line-height:1.6;color:#dbe9e3;max-width:720px}.searchbar{display:flex;background:#fff;padding:7px;border-radius:14px;margin-top:30px;box-shadow:0 10px 28px rgba(0,0,0,.12)}.searchbar input{flex:1;border:0;outline:0;font-size:16px;padding:0 15px;min-width:0}.hero-actions{display:flex;gap:12px;margin-top:18px}.hero-copy .btn.secondary{background:rgba(255,255,255,.13);color:#fff;border:1px solid rgba(255,255,255,.22)}.hero-panel{background:#fff;border:1px solid var(--line);border-radius:26px;padding:36px;display:flex;flex-direction:column;justify-content:center;box-shadow:var(--shadow)}.hero-panel strong{font-family:Georgia,serif;font-size:29px;line-height:1.2}.hero-panel p{color:var(--muted);font-size:15px}.status-dot{width:14px;height:14px;border-radius:50%;background:#4a9b7b;box-shadow:0 0 0 7px #e7f4ee;margin-bottom:24px}.grid{max-width:1240px;margin:0 auto;padding:0 24px;display:grid;gap:18px}.grid.four{grid-template-columns:repeat(4,1fr)}.feature-card{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:26px;cursor:pointer;transition:.2s;min-height:220px}.feature-card:hover{transform:translateY(-3px);box-shadow:var(--shadow);border-color:#c7d8d0}.feature-card.accent{background:#eef5f1}.feature-card .icon{font-size:30px;color:var(--green);margin-bottom:24px}.feature-card h2{font-family:Georgia,serif;margin:0 0 9px}.feature-card p{color:var(--muted);line-height:1.55}.feature-card span{color:var(--green);font-weight:750}.split{max-width:1240px;margin:28px auto 70px;padding:0 24px;display:grid;grid-template-columns:1fr 1fr;gap:18px}.panel{border:1px solid var(--line);border-radius:20px;background:#fff;padding:30px}.panel h2{font-family:Georgia,serif;font-size:30px;margin:10px 0}.panel p{color:var(--muted);line-height:1.6}.ai-panel{background:#192c26;color:#fff}.ai-panel p{color:#ccd9d4}.badge{display:inline-block;background:#d8ecd9;color:#1e573c;padding:7px 9px;border-radius:8px}.badge.subtle{background:var(--soft);color:var(--green)}.dynamic-view{max-width:1240px;margin:0 auto 70px;padding:0 24px}.dynamic-view.hidden,.hidden{display:none}.view-head{display:flex;justify-content:space-between;gap:20px;align-items:end;margin:18px 0}.view-head h2{font-family:Georgia,serif;font-size:38px;margin:0}.view-head p{color:var(--muted);margin:4px 0}.results{display:grid;gap:12px}.result{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px}.result .type{font-size:11px;letter-spacing:.1em;font-weight:850;color:var(--green)}.result h3{margin:7px 0;font-size:20px}.result p{color:var(--muted);line-height:1.5}.empty{padding:34px;background:#fff;border:1px dashed #cbd6d1;border-radius:16px;color:var(--muted)}footer{border-top:1px solid var(--line);max-width:1240px;margin:auto;padding:30px 24px 50px;display:flex;justify-content:space-between;color:var(--muted)}footer div{display:flex;flex-direction:column;gap:5px}footer a{color:var(--green);font-weight:700}dialog{border:0;border-radius:22px;box-shadow:0 30px 90px rgba(0,0,0,.25);padding:0;max-width:510px;width:calc(100% - 32px)}dialog::backdrop{background:rgba(15,26,22,.55);backdrop-filter:blur(5px)}.dialog-card{padding:32px;position:relative}.dialog-card h2{font-family:Georgia,serif;font-size:34px;margin:10px 0}.dialog-card p{color:var(--muted);line-height:1.55}.dialog-card label{display:grid;gap:8px;font-weight:700;margin:24px 0 12px}.dialog-card input{border:1px solid #cdd7d2;border-radius:10px;padding:13px;font-size:16px}.dialog-close{position:absolute;right:16px;top:14px;border:0;background:none;font-size:28px;cursor:pointer}.fine{font-size:12px!important}.notice{background:var(--soft);padding:12px;border-radius:10px;margin-top:14px;color:var(--green2)!important}
@media(max-width:940px){.topbar nav .nav-link{display:none}.hero{grid-template-columns:1fr}.grid.four{grid-template-columns:1fr 1fr}.split{grid-template-columns:1fr}.hero h1{font-size:48px}}@media(max-width:580px){.hero{margin-top:22px}.hero-copy{padding:34px 24px}.hero h1{font-size:40px}.searchbar{display:grid;gap:7px}.hero-actions{flex-direction:column}.grid.four{grid-template-columns:1fr}.topbar{padding:0 16px}.brand strong{font-size:14px}.brand small{font-size:11px}footer{flex-direction:column;gap:20px}}



/* Work Made Plain Support authenticated workspace v1.1 */
body.support-authenticated .hero,
body.support-authenticated #supportAreas,
body.support-authenticated .split{display:none!important}
body.support-authenticated .dynamic-view{max-width:1240px;margin:38px auto 70px;padding:0 24px}
body.support-authenticated .view-head{margin-bottom:22px}
body.support-authenticated .view-head h2{font-size:42px}
.support-workspace,.ticket-detail,.ticket-create{display:grid;gap:18px}
.workspace-toolbar{background:linear-gradient(135deg,#173f35,#255f4f);color:#fff;border-radius:20px;padding:24px 26px;display:flex;justify-content:space-between;gap:24px;align-items:center;box-shadow:var(--shadow)}
.workspace-toolbar>div:first-child{display:grid;gap:5px}.workspace-toolbar strong{font-family:Georgia,serif;font-size:24px}.workspace-toolbar span{color:#dbe8e3}.toolbar-actions{display:flex;gap:10px;flex-wrap:wrap}.workspace-toolbar .btn.ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.35)}
.support-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.support-stat{background:#fff;border:1px solid var(--line);border-radius:16px;padding:22px;display:grid;gap:5px}.support-stat strong{font-family:Georgia,serif;font-size:34px;color:var(--green)}.support-stat span{color:var(--muted);font-weight:700}
.workspace-section{background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden}.section-title{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.section-title h3{margin:0;font-family:Georgia,serif;font-size:24px}.section-title span{color:var(--muted)}
.ticket-list{display:grid}.ticket-row{width:100%;border:0;border-bottom:1px solid var(--line);background:#fff;text-align:left;padding:18px 22px;display:flex;justify-content:space-between;gap:16px;align-items:center;cursor:pointer}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f6f9f7}.ticket-main{display:grid;gap:5px}.ticket-main strong{font-size:17px}.ticket-main small{color:var(--muted)}.ticket-key{font-size:12px;color:var(--green);font-weight:850;letter-spacing:.05em}.ticket-side{display:flex;align-items:center;gap:14px}.chev{font-size:28px;color:#8d9993}
.status-pill{display:inline-flex;align-items:center;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:800;background:#edf2ef;color:#46544d;white-space:nowrap}.status-new,.status-reopened{background:#e8f2ff;color:#245b8f}.status-in_progress,.status-triaged{background:#e9f3ef;color:#1e604b}.status-waiting_on_customer{background:#fff2d8;color:#7a5714}.status-resolved{background:#e8f6e9;color:#276233}.status-closed{background:#eceeed;color:#5d6561}
.ticket-detail-bar{display:flex;justify-content:space-between;align-items:center}.back-link{border:0;background:none;color:var(--green);font-weight:800;cursor:pointer;padding:7px 0}
.ticket-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.ticket-meta>div{background:#fff;border:1px solid var(--line);border-radius:13px;padding:15px;display:grid;gap:5px}.ticket-meta span{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-weight:800}.ticket-meta strong{font-size:14px}
.conversation{display:grid;gap:12px;background:#f1f4f2;border:1px solid var(--line);border-radius:18px;padding:20px}.message{max-width:82%;padding:16px 18px;border-radius:16px;display:grid;gap:10px}.message-customer{justify-self:end;background:#235d4d;color:#fff;border-bottom-right-radius:5px}.message-support{justify-self:start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:5px}.message-head{display:flex;gap:18px;justify-content:space-between;font-size:12px}.message-customer .message-head span{color:#d7e5df}.message-support .message-head span{color:var(--muted)}.message-body{line-height:1.55}
.reply-box,.support-form{background:#fff;border:1px solid var(--line);border-radius:18px;padding:22px;display:grid;gap:16px}.reply-box label,.support-form label{display:grid;gap:8px;font-weight:750}.reply-box textarea,.support-form input,.support-form select,.support-form textarea{width:100%;padding:12px 13px;border:1px solid #cbd6d1;border-radius:9px;font:inherit;background:#fff}.reply-actions,.form-actions{display:flex;justify-content:space-between;gap:15px;align-items:center}.reply-actions span{color:var(--muted);font-size:12px;max-width:650px}.form-grid.two{display:grid;grid-template-columns:1fr 1fr;gap:14px}.security-note{display:grid;gap:4px;padding:14px 16px;background:#f8f2e6;border:1px solid #eadabb;border-radius:10px}.security-note span{color:#6e634e;font-size:13px}.empty.inside{margin:20px}.guided-grid{grid-template-columns:repeat(3,1fr)!important}
@media(max-width:900px){.workspace-toolbar{align-items:flex-start;flex-direction:column}.support-stats{grid-template-columns:1fr 1fr}.ticket-meta{grid-template-columns:1fr 1fr}.guided-grid{grid-template-columns:1fr 1fr!important}}
@media(max-width:580px){body.support-authenticated .dynamic-view{margin-top:22px;padding:0 14px}.support-stats,.ticket-meta,.form-grid.two,.guided-grid{grid-template-columns:1fr!important}.ticket-row{align-items:flex-start}.ticket-side{flex-direction:column;align-items:flex-end}.message{max-width:95%}.reply-actions,.form-actions{align-items:stretch;flex-direction:column}.toolbar-actions{width:100%}.toolbar-actions .btn{flex:1}}



/* Self-Service Help Center V1.2 */
.help-result{width:100%;text-align:left;cursor:pointer;font:inherit}.help-result:hover{border-color:#b6cec3;box-shadow:var(--shadow);transform:translateY(-1px)}.read-more{display:inline-block;color:var(--green);font-weight:800;font-size:13px;margin-top:5px}
.article-view{background:#fff;border:1px solid var(--line);border-radius:18px;padding:28px;box-shadow:var(--shadow)}.article-meta{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}.article-meta span{background:var(--soft);color:var(--green2);padding:7px 9px;border-radius:999px;font-size:11px;font-weight:800}.article-body{font-size:16px;line-height:1.75;max-width:900px}.article-actions{display:flex;gap:10px;margin-top:28px;flex-wrap:wrap}
.guided-flow-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.guided-flow-card{border:1px solid var(--line);background:#fff;border-radius:16px;padding:22px;text-align:left;cursor:pointer;font:inherit}.guided-flow-card:hover{box-shadow:var(--shadow);border-color:#b6cec3;transform:translateY(-2px)}.guided-flow-card span{font-size:10px;letter-spacing:.1em;font-weight:900;color:var(--green)}.guided-flow-card h3{font-family:Georgia,serif;font-size:24px;margin:8px 0}.guided-flow-card p{color:var(--muted);line-height:1.5}.guided-flow-card strong{color:var(--green)}
.guided-step{background:#fff;border:1px solid var(--line);border-radius:18px;padding:28px;display:grid;gap:18px}.guided-type{font-size:10px;letter-spacing:.1em;font-weight:900;color:var(--green)}.guided-body{font-size:16px;line-height:1.7;max-width:900px}.guided-options{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.guided-option{border:1px solid #cbd8d1;background:#f7faf8;border-radius:11px;padding:14px;text-align:left;font-weight:750;color:var(--green2)}.guided-option:hover{background:#edf5f1}.related-help{border-top:1px solid var(--line);padding-top:15px;display:grid;gap:8px}.related-help>div{display:flex;gap:8px;flex-wrap:wrap}.text-link{border:0;background:var(--soft);color:var(--green);padding:8px 10px;border-radius:8px;font-weight:750;cursor:pointer}
@media(max-width:700px){.guided-flow-grid,.guided-options{grid-template-columns:1fr}.article-view,.guided-step{padding:20px}}

/* V1.3 WOW expansion */
.hero-copy{background:radial-gradient(circle at 82% 8%,rgba(94,153,127,.34),transparent 36%),linear-gradient(135deg,#113d32,#225f4e)}
.hero h1{font-size:62px;letter-spacing:-.025em}.hero-panel strong #resourceCount{display:block;font:700 52px Georgia,serif;color:var(--green);margin-bottom:6px}
.wow-stats{max-width:1192px;margin:0 auto 46px;display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.wow-stats div{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px;display:grid;gap:4px}.wow-stats strong{font:700 32px Georgia,serif;color:var(--green)}.wow-stats span{font-size:12px;color:var(--muted);font-weight:700}
.wow-section{max-width:1240px;margin:0 auto 54px;padding:0 24px}.wow-heading{display:flex;justify-content:space-between;gap:20px;align-items:end;margin-bottom:17px}.wow-heading h2{font:700 34px Georgia,serif;margin:6px 0 0}.wow-heading p{color:var(--muted);font-size:13px}
.wow-grid{display:grid;gap:12px}.wow-grid.three{grid-template-columns:repeat(3,1fr)}.wow-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px;text-align:left;cursor:pointer}.wow-card:hover{border-color:#b9cec4;box-shadow:var(--shadow);transform:translateY(-2px)}.wow-card small{font-size:9px;letter-spacing:.08em;text-transform:uppercase;color:var(--green);font-weight:900}.wow-card h3{font:700 21px Georgia,serif;margin:8px 0}.wow-card p{color:var(--muted);font-size:12px;line-height:1.5}.wow-card span{color:var(--green);font-size:11px;font-weight:800}
.topic-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.topic-grid button{border:1px solid var(--line);background:#fff;border-radius:14px;padding:17px;text-align:left;display:grid;gap:5px;cursor:pointer}.topic-grid button:hover{background:#eef5f1;border-color:#bdd1c7}.topic-grid b{font-size:22px;color:var(--green)}.topic-grid strong{font-size:13px}.topic-grid span{font-size:10px;color:var(--muted)}
.guided-showcase{background:#173f35;color:#fff;border-radius:22px;padding:30px;display:grid;grid-template-columns:.8fr 1.2fr;gap:25px;align-items:center}.guided-showcase .eyebrow{color:#b9d2c8}.guided-showcase h2{font:700 34px Georgia,serif;margin:8px 0}.guided-showcase p{color:#d2e2dc;line-height:1.6}.guided-list{display:grid;grid-template-columns:1fr 1fr;gap:8px}.guided-mini{border:1px solid rgba(255,255,255,.15);background:rgba(255,255,255,.07);color:#fff;border-radius:10px;padding:12px;text-align:left;cursor:pointer}.guided-mini strong{font-size:11px}.guided-mini span{display:block;color:#bcd2ca;font-size:9px;margin-top:3px}
.process-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.process-grid div{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;display:grid;gap:5px}.process-grid b{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--soft);color:var(--green);font-size:11px}.process-grid strong{font-size:13px}.process-grid span{font-size:10px;color:var(--muted);line-height:1.45}
.feedback-box{border-top:1px solid var(--line);margin-top:25px;padding-top:18px;display:flex;align-items:center;gap:9px;flex-wrap:wrap}.feedback-box span{font-size:12px;font-weight:750}.feedback-box button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 11px;font-weight:750;cursor:pointer}.feedback-box button:hover{background:var(--soft)}
@media(max-width:900px){.wow-stats,.topic-grid,.process-grid{grid-template-columns:1fr 1fr}.wow-grid.three{grid-template-columns:1fr 1fr}.guided-showcase{grid-template-columns:1fr}}
@media(max-width:580px){.hero h1{font-size:42px}.wow-stats,.topic-grid,.process-grid,.wow-grid.three,.guided-list{grid-template-columns:1fr}.wow-heading{align-items:flex-start;flex-direction:column}.guided-showcase{border-radius:0}.wow-section.guided-showcase{padding:24px}}

/* ================= V1.4 COMPLETE CUSTOMER SUPPORT EXPERIENCE ================= */
.nav-strong{color:var(--green)!important;font-weight:850!important}
.announcement-zone{max-width:1192px;margin:18px auto -14px;padding:0 0}.announcement-zone.hidden{display:none}
.announcement{border:1px solid #cfe2d8;background:#eef7f2;border-radius:13px;padding:13px 16px;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;margin-bottom:8px}
.announcement.warning{background:#fff7e8;border-color:#ead8b5}.announcement.incident{background:#fff0f0;border-color:#ebcccc}.announcement.success{background:#ebf7ee;border-color:#cce3d2}
.announcement-icon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#d8ebe1;color:var(--green);font-weight:900}.announcement strong{font-size:12px}.announcement p{margin:3px 0 0;color:var(--muted);font-size:10px;line-height:1.45}.announcement button{border:0;background:none;color:var(--green);font-weight:800;font-size:10px}
.service-catalog{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.service-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;display:grid;grid-template-rows:auto auto 1fr auto;gap:8px;cursor:pointer;transition:.18s}.service-card:hover{transform:translateY(-2px);border-color:#b8cec3;box-shadow:var(--shadow)}.service-top{display:flex;justify-content:space-between;gap:8px;align-items:start}.service-icon{width:37px;height:37px;border-radius:11px;background:var(--soft);color:var(--green);display:grid;place-items:center;font-size:18px}.self-level{font-size:8px;text-transform:uppercase;letter-spacing:.07em;font-weight:900;border-radius:999px;padding:5px 7px;background:#f0f3f1;color:#68766f}.self-level.full{background:#e6f4e9;color:#34683d}.self-level.guided{background:#edf4f0;color:#2f6753}.self-level.support_required{background:#fff2dc;color:#77571d}.service-card h3{font:700 21px Georgia,serif;margin:3px 0}.service-card p{font-size:11px;color:var(--muted);line-height:1.55;margin:0}.service-actions{display:flex;gap:7px;align-items:center;color:var(--green);font-size:10px;font-weight:800}
.request-hub{background:linear-gradient(135deg,#f0f6f3,#e7f1ec);border:1px solid #d4e3dc;border-radius:23px;padding:31px!important}.request-hub-copy{max-width:850px}.request-hub-copy h2{font:700 36px Georgia,serif;margin:7px 0}.request-hub-copy>p{color:var(--muted);line-height:1.6}.request-benefits{display:flex;gap:8px;flex-wrap:wrap;margin:15px 0 22px}.request-benefits span{background:#fff;border:1px solid #d8e5df;padding:7px 9px;border-radius:999px;font-size:9px;font-weight:800;color:#426157}
.request-preview-grid,.request-catalog-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:9px}.request-type-card{background:#fff;border:1px solid #d8e2dd;border-radius:13px;padding:15px;text-align:left;cursor:pointer;display:grid;gap:6px;min-height:145px}.request-type-card:hover{border-color:#a9c5b8;box-shadow:0 12px 28px rgba(25,54,43,.07)}.request-type-card .req-icon{font-size:22px;color:var(--green)}.request-type-card strong{font-size:11px;line-height:1.35}.request-type-card p{font-size:9px;line-height:1.45;color:var(--muted);margin:0}.request-type-card span:last-child{font-size:9px;color:var(--green);font-weight:850;margin-top:auto}.request-all-btn{margin-top:16px}
.capability-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.capability-grid>div{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;display:grid;grid-template-columns:auto 1fr;column-gap:12px;row-gap:2px}.capability-grid b{grid-row:span 2;font:700 31px Georgia,serif;color:var(--green)}.capability-grid strong{font-size:12px}.capability-grid span{font-size:9px;color:var(--muted);line-height:1.45}
.request-page-head{background:linear-gradient(135deg,#173f35,#286653);color:#fff;border-radius:20px;padding:27px;margin-bottom:15px}.request-page-head h3{font:700 31px Georgia,serif;margin:6px 0}.request-page-head p{max-width:790px;color:#d7e7e0;line-height:1.55;margin:0}
.request-wizard{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(290px,.65fr);gap:15px}.wizard-main,.wizard-side{background:#fff;border:1px solid var(--line);border-radius:17px;padding:22px}.wizard-title{display:flex;gap:13px;align-items:flex-start;border-bottom:1px solid var(--line);padding-bottom:16px;margin-bottom:16px}.wizard-title .req-icon{width:42px;height:42px;border-radius:12px;background:var(--soft);display:grid;place-items:center;color:var(--green);font-size:20px}.wizard-title h3{font:700 24px Georgia,serif;margin:0}.wizard-title p{font-size:10px;color:var(--muted);line-height:1.5;margin:4px 0}
.dynamic-fields{display:grid;gap:13px}.dynamic-fields label{display:grid;gap:6px;font-size:11px;font-weight:800}.dynamic-fields label>span small{color:#8b9691;font-weight:600}.dynamic-fields input,.dynamic-fields textarea,.dynamic-fields select,.request-subject,.request-org{width:100%;border:1px solid #cdd8d2;border-radius:9px;padding:11px;font:inherit;font-size:12px;background:#fff}.dynamic-fields textarea{min-height:92px;resize:vertical}
.wizard-side h4{font:700 19px Georgia,serif;margin:0 0 5px}.wizard-side>p{font-size:10px;color:var(--muted);line-height:1.5}.suggested-help{display:grid;gap:8px;margin:13px 0}.suggested-item{border:1px solid var(--line);background:#f8faf9;border-radius:9px;padding:10px;text-align:left;cursor:pointer}.suggested-item strong{font-size:10px;display:block}.suggested-item span{font-size:8px;color:var(--green);font-weight:800}.wizard-security{background:#fff7e9;border:1px solid #eadbbb;border-radius:10px;padding:11px;display:grid;gap:3px;margin-top:15px}.wizard-security strong{font-size:10px}.wizard-security span{font-size:9px;color:#6b604d;line-height:1.4}.wizard-footer{display:flex;justify-content:space-between;gap:9px;align-items:center;margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}.wizard-footer small{font-size:9px;color:var(--muted);max-width:500px}
.customer-command{display:grid;gap:16px}.customer-welcome{background:linear-gradient(135deg,#153f34,#24614f);color:#fff;border-radius:20px;padding:25px;display:flex;justify-content:space-between;gap:20px;align-items:center}.customer-welcome h3{font:700 27px Georgia,serif;margin:0 0 5px}.customer-welcome p{font-size:11px;color:#d6e5df;margin:0}.customer-actions{display:flex;gap:8px;flex-wrap:wrap}.customer-welcome .btn.ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.3)}
.customer-quick-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.quick-action{border:1px solid var(--line);background:#fff;border-radius:13px;padding:15px;text-align:left;cursor:pointer;display:grid;gap:4px}.quick-action b{font-size:19px;color:var(--green)}.quick-action strong{font-size:11px}.quick-action span{font-size:9px;color:var(--muted)}
.customer-ticket-layout{display:grid;grid-template-columns:1.35fr .65fr;gap:13px}.my-help-panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px}.my-help-panel h3{font:700 20px Georgia,serif;margin:0 0 4px}.my-help-panel p{font-size:10px;color:var(--muted);line-height:1.5}.my-help-list{display:grid;gap:7px;margin-top:12px}.my-help-list button{border:1px solid var(--line);background:#f8faf9;border-radius:9px;padding:10px;text-align:left;cursor:pointer;font-size:10px;font-weight:750}
body.support-authenticated .announcement-zone{display:none!important}
@media(max-width:1050px){.service-catalog{grid-template-columns:1fr 1fr}.request-preview-grid,.request-catalog-grid{grid-template-columns:repeat(3,1fr)}.request-wizard,.customer-ticket-layout{grid-template-columns:1fr}.capability-grid{grid-template-columns:1fr 1fr}}
@media(max-width:700px){.service-catalog,.request-preview-grid,.request-catalog-grid,.capability-grid,.customer-quick-grid{grid-template-columns:1fr}.request-hub{border-radius:0}.customer-welcome{align-items:flex-start;flex-direction:column}.wizard-footer{align-items:stretch;flex-direction:column}.wizard-footer .btn{width:100%}.announcement{grid-template-columns:auto 1fr}.announcement button{grid-column:2}}

/* ================= V1.5 REUSABLE PRODUCT + DEEP NAVIGATION ================= */
:root{--support-primary:var(--green);--support-secondary:var(--green2);--support-surface:var(--bg)}
body{background:var(--support-surface)}
.deep-stat-grid button{border:1px solid var(--line);background:#fff;border-radius:15px;padding:20px;display:grid;gap:4px;text-align:left;cursor:pointer;color:var(--ink)}
.deep-stat-grid button:hover{transform:translateY(-2px);border-color:#afc9bd;box-shadow:var(--shadow)}
.deep-stat-grid button strong{font:700 32px Georgia,serif;color:var(--support-primary)}
.deep-stat-grid button span{font-size:12px;color:var(--muted);font-weight:700}
.deep-stat-grid button em{font-style:normal;font-size:9px;color:var(--support-primary);font-weight:850;margin-top:7px}
.support-universe{background:#fff;border:1px solid var(--line);border-radius:22px;padding:28px!important}
.collection-navigator{display:grid;grid-template-columns:repeat(6,1fr);gap:9px}
.collection-navigator button{border:1px solid var(--line);background:#f9fbfa;border-radius:14px;padding:16px;text-align:left;cursor:pointer;display:grid;grid-template-columns:auto 1fr;gap:3px 8px;align-items:center}
.collection-navigator button:hover{background:var(--soft);border-color:#afc8bd;transform:translateY(-2px)}
.collection-navigator span{grid-row:span 2;font-size:21px;color:var(--support-primary)}
.collection-navigator strong{font-size:10px}.collection-navigator b{font:700 23px Georgia,serif;color:var(--support-primary)}
.collection-navigator small{grid-column:2;font-size:8px;color:var(--muted)}
.breadcrumbs{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:14px;font-size:10px;color:var(--muted)}
.breadcrumbs button{border:0;background:none;padding:0;color:var(--support-primary);font-weight:800;cursor:pointer}.breadcrumbs span{color:#a0aaa5}
.deep-view-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-end;margin-bottom:18px}.deep-view-head h2{font:700 38px Georgia,serif;margin:4px 0}.deep-view-head p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}.deep-view-actions{display:flex;gap:8px;flex-wrap:wrap}
.collection-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin-bottom:15px}.collection-summary div{border:1px solid var(--line);background:#fff;border-radius:12px;padding:13px;display:grid;gap:3px}.collection-summary strong{font:700 24px Georgia,serif;color:var(--support-primary)}.collection-summary span{font-size:9px;color:var(--muted)}
.service-detail-hero,.category-detail-hero{border-radius:20px;padding:27px;background:linear-gradient(135deg,var(--support-secondary),var(--support-primary));color:#fff;margin-bottom:14px;display:flex;justify-content:space-between;gap:20px;align-items:flex-end}
.service-detail-hero h3,.category-detail-hero h3{font:700 33px Georgia,serif;margin:6px 0}.service-detail-hero p,.category-detail-hero p{color:#dce9e3;line-height:1.55;max-width:770px;font-size:12px}.service-level-badge{background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.25);border-radius:999px;padding:7px 9px;font-size:9px;font-weight:900;text-transform:uppercase;white-space:nowrap}
.connected-path-grid{display:grid;grid-template-columns:1.25fr .8fr .8fr;gap:13px}.connected-panel{background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden}.connected-panel-head{padding:16px 17px;border-bottom:1px solid var(--line)}.connected-panel-head span{font-size:8px;color:var(--support-primary);font-weight:900;letter-spacing:.09em}.connected-panel-head h4{font:700 20px Georgia,serif;margin:4px 0}.connected-list{display:grid}.connected-item{border:0;border-bottom:1px solid var(--line);background:#fff;padding:13px 16px;text-align:left;cursor:pointer;display:grid;gap:4px}.connected-item:last-child{border-bottom:0}.connected-item:hover{background:#f5f9f7}.connected-item strong{font-size:11px}.connected-item span{font-size:9px;color:var(--muted)}.connected-item em{font-style:normal;color:var(--support-primary);font-size:9px;font-weight:800}
.escalation-card{background:#ecf4f0;border:1px solid #d2e3db;border-radius:14px;padding:17px;margin-top:13px;display:flex;justify-content:space-between;gap:17px;align-items:center}.escalation-card h4{font:700 19px Georgia,serif;margin:0 0 3px}.escalation-card p{font-size:10px;color:var(--muted);margin:0}
.article-related{border-top:1px solid var(--line);margin-top:22px;padding-top:18px}.article-related h4{font:700 19px Georgia,serif;margin:0 0 10px}.article-related-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.article-related-grid button{border:1px solid var(--line);background:#f8faf9;border-radius:10px;padding:11px;text-align:left;cursor:pointer}.article-related-grid strong{display:block;font-size:10px}.article-related-grid span{font-size:8px;color:var(--support-primary);font-weight:800}
.topic-grid button .topic-count{justify-self:end;background:var(--soft);color:var(--support-primary);border-radius:999px;padding:4px 7px;font-size:8px;font-weight:900}
.reusable-product-callout{background:#172f28;color:#fff;border-radius:23px;padding:30px!important;display:grid;grid-template-columns:1fr 1.2fr;gap:28px;align-items:center}.reusable-product-callout .eyebrow{color:#b7d0c6}.reusable-product-callout h2{font:700 32px Georgia,serif;margin:7px 0}.reusable-product-callout p{color:#c9d9d3;line-height:1.6;font-size:12px}.reusable-product-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.reusable-product-grid div{border:1px solid rgba(255,255,255,.14);background:rgba(255,255,255,.06);border-radius:11px;padding:13px;display:grid;gap:4px}.reusable-product-grid strong{font-size:11px}.reusable-product-grid span{font-size:9px;color:#bbd0c8;line-height:1.45}
.powered-by{display:block;color:var(--muted);font-size:9px;margin-top:4px}.powered-by.hidden{display:none}
.route-share{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 10px;color:var(--support-primary);font-weight:800;font-size:10px;cursor:pointer}
body.support-authenticated .reusable-product-callout{display:none!important}
@media(max-width:1100px){.collection-navigator{grid-template-columns:repeat(3,1fr)}.connected-path-grid{grid-template-columns:1fr 1fr}.connected-path-grid .connected-panel:first-child{grid-column:span 2}}
@media(max-width:760px){.collection-navigator,.collection-summary,.article-related-grid,.reusable-product-grid{grid-template-columns:1fr 1fr}.connected-path-grid{grid-template-columns:1fr}.connected-path-grid .connected-panel:first-child{grid-column:auto}.service-detail-hero,.category-detail-hero,.escalation-card,.deep-view-head{align-items:flex-start;flex-direction:column}.reusable-product-callout{grid-template-columns:1fr}}
@media(max-width:520px){.collection-navigator,.collection-summary,.article-related-grid,.reusable-product-grid{grid-template-columns:1fr}}
.organization-scope-bar{display:flex;align-items:center;justify-content:space-between;gap:24px;margin:0 0 18px;padding:16px 18px;border:1px solid #cbdbea;border-radius:14px;background:#f7fbff}.organization-scope-bar>div{display:grid;gap:3px}.organization-scope-bar .eyebrow{font-size:11px;letter-spacing:1.35px;color:#0969c7}.organization-scope-bar strong{font-size:20px;color:#102235}.organization-scope-bar small,.organization-scope-note{color:#627488;font-size:13px}.organization-scope-bar label{display:grid;gap:6px;min-width:300px;font-size:12px;font-weight:700;color:#41566b}.organization-scope-bar select{width:100%;padding:11px 38px 11px 12px;border:1px solid #aebfd0;border-radius:10px;background:#fff;color:#102235;font:inherit}
@media(max-width:720px){.organization-scope-bar{align-items:stretch;flex-direction:column}.organization-scope-bar label{min-width:0}.organization-scope-note{display:block}}